1. Where they come from
From the Any questions? Write to us form on your public showcase. People don't need an account to write: they leave their name, email, phone if they want and their message.
2. Where you see them
On the web, in Applications, Web enquiries tab. Next to the tab you see how many are new. Each new enquiry also notifies you in the notification bell (not by email).
3. Handle it
Open the enquiry to see the message, the animal and the contact details. Write to them or call them, and mark it as contacted.
4. Invite them to Cucha
Invite to Cucha emails them your adopter invitation. Once they accept it, they can fill in the full application with your questionnaire and see your animals up for adoption.
5. Statuses
- New: nobody has handled it yet.
- Contacted: you've already replied.
- Invited to Cucha: you've sent them the invitation.
- Closed: nothing else to do. You can reopen it.
Each person can send up to 3 enquiries a day to your shelter.